**Gift cards and digital products are not eligible for returns or refunds under this policy**
We want you to feel confident in every Tusk & Trout piece you choose. If something isn’t quite right, our returns process is designed to be clear, simple, and supportive.
All returns must be lodged through our Returns Portal. Before submitting a return, please take a moment to read the information below to ensure your item is eligible.
You have 30 days from the date your parcel is delivered to lodge and send back your return.
How Returns Work
We accept returns on all items within 30 days of delivery, provided they are:
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Unused and in original condition
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Returned with all original tags attached
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Suitable for resale
Returns that are worn, used, incomplete, or not in original condition may be declined.
How to Return Your Order
To start a return, visit our Returns Portal and follow the steps below:
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Enter your order details
Log in using your order number and email address. -
Select the item(s) you’re returning
Choose your return reason and preferred return option (refund, exchange, or store credit). -
Generate your return label
Print your label at home or use the digital QR code provided (no printer required). -
Pack your items securely
Place the item(s) back in their original packaging where possible, ensuring all tags are attached. -
Drop off your return
Take your parcel to your nearest Australia Post location.
Once your return is received and inspected, we’ll process it in line with our Returns & Refunds policy. You’ll be notified as soon as your return is complete.
Return Options Available
When lodging your return through the Returns Portal, you can choose from the following options:
Refund to Original Payment Method
Refunds are issued back to your original payment method once your return is received and approved.
An Australia Post return label can be purchased via the Returns Portal.
Please note: Original shipping fees are not refundable.
Store Credit
Receive online store credit issued as a digital code. An Australia Post return label can be purchased directly through the portal.
If your order was paid using a combination of store credit and card or Afterpay, the store credit portion will always be refunded first, followed by the remaining payment method.
Sale Items
Sale items are eligible for:
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An exchange
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Online store credit
Refunds are not available on sale items unless the item is faulty or incorrect.
Exchanges
Please keep the following in mind when requesting an exchange:
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Once an exchange has been processed, the exchanged item can’t be refunded or exchanged again for change-of-mind. If you need to return it later, it will be eligible for store credit only.
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Exchanges are subject to stock availability when your return is received and processed.
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If your requested exchange is unavailable, you’ll automatically receive online store credit (issued as a digital code).
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Exchanges are limited to a different size or variant of the same product/style.
If you’re unsure about sizing, store credit can be the most flexible option, as it lets you re-order once you’ve decided on the best fit.
Promotional Sale Periods
Items purchased during promotional sale periods follow our standard returns policy.
Full-priced items purchased with a discount code remain eligible for a refund, exchange, or store credit, provided the return is lodged within 30 days of delivery.
Online Orders Only
Tusk & Trout is an online-only brand. All returns must be submitted through our online Returns Portal. We do not offer in-person returns or exchanges.
Incorrect or Damaged Items
If you’ve received an incorrect item or something that isn’t in perfect condition, please lodge your return through the RETURNS PORTAL and select “Incorrect Item” or “Damaged Item.”
Once your return request has been approved, no changes can be made. All faulty items are assessed in line with Australian Consumer Law.
Online Store Credit
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Issued as a digital discount code
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Valid for 12 months from the date of issue
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Redeemable online only and not exchangeable for cash
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Items purchased with store credit can only be returned for store credit
Once store credit has been issued, it cannot be reversed, so please choose your return option carefully.
Return Postage
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Return postage is the responsibility of the customer for change-of-mind returns
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Return shipping costs are displayed and confirmed during the return process
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We recommend using the Australia Post service provided via the Returns Portal
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Tusk & Trout is not responsible for parcels lost, damaged, or delayed in transit
Returning Multiple Items
If you’re returning multiple items from the same order, all items must be sent back together.
Once a return request is submitted and approved, additional items cannot be added, and changes are limited to the permitted timeframe.
Return Conditions & Processing Time
To be eligible for a return, items must:
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Be lodged within 30 days of delivery
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Be unworn, unwashed, unaltered, and in original condition
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Have all original tags attached
Please include the returns slip from your original order and clearly write your name and order number to avoid delays.
You have 24 hours after submitting your return request to make changes. After this time, amendments can’t be made.
Once your return is received and inspected, please allow up to 10 business days from the delivery date shown on tracking for processing.
